Rocket.Chat has a community of more than 1,500 developers and 300,000-plus paying users and over 10 million total users. “And by making our platform open-source, we could allow for any integration imaginable.” We wanted to have this mix between Slack and ZenDesk where teams could collaborate but then also respond and connect with customers,” said Gabriel Engel, Rocket.Chat Founder and CEO. “The whole idea was to make a tool that was not just for team communication but also for client interactions. Rocket.Chat’s underlying code allows companies to build unique communication solutions for their teams and customers. Rocket.Chat is an open-source, all-in-one communications platform that puts internal and external communications all in one interface. Rocket.Chat quickly centralized onShore’s communications and helped it stay on top of deadlines and up to date on projects. Rocket.Chat was the clear choice for onShore because of its ease of use, open-source, and facilitation of hosting on-prem that offers complete control over security and functionality. Rocket.Chat helps streamline internal business communication and customer support. It would have to offer hosting on-prem, and it needed to be open-source with an active community and commercial support. When onShore recently switched communication providers because of a problem with data persistence and security, it had two non-negotiable demands for its next communications platform. Among its clients are large banks and enterprise institutions that turn to onShore Security for its extensive expertise, including its recommendations for the communication platforms they should use. OnShore Security, a small cybersecurity firm, offers 24/7 real-time monitoring, correlation, and organization-wide network data security analysis. Many enterprise clients trust Rocket.Chat and its cloud-hosted and on-prem solutions to enhance their support and drive customer satisfaction. That helps businesses streamline all their communications in one interface, and they can adapt Rocket.Chat’s open-source software to meet their specific needs.at provides users full access to its code, and it has an active community of more than 1,500 developers. Rocket.Chat is an open-source communications platform that puts team collaboration tools alongside customer-facing chat, email, video, and audio apps.
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